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Privacy Policy

Meisterbio Co., Ltd. (hereinafter referred to as "our company") highly values the privacy of our customers, and pays serious attention to the proper handling and storing of such personal information.

1. Definition of personal information

Personal information includes any information, such as customer name, address, phone number, which can be identified with a specific individual (including information which can be easily cross-checked with other information, and therefore can specifically identify an individual).

2. Purpose of Use of Personal Information

Our company shall only use personal information for the following purposes.
・To provide information concerning the company's business
・To respond to inquiries or requests for product information
・To handle necessary tasks such as providing customers with reports and after-sales service

3. Use of Personal Information

Our company shall only use personal information within the scope of the purpose of use. In cases where personal information may be used outside of this scope, such purpose shall be clearly stated prior to obtaining such personal information.

4. Handling of Personal Information

Personal information provided by customers shall be strictly and responsibly handled. Our company shall enact safety measures to prevent unauthorized access, loss, destruction, falsification, or leakage of such personal information.

5. Provision of Personal Information

Our company shall not provide personal information of our customers to any third party except in the following cases.
・Our company entrusts such personal information to an affiliated company within the required range, in order to carry out the purpose of use.
・Customer agreement and consent have been obtained
・As required by law

6. Entrustment of Personal Information

In cases where our company entrusts personal information to an outside company, a confidentiality agreement between our company and the entrustee company, as a subcontractor, shall be concluded in advance.

7. Disclosure of Personal Information

In case disclosure of personal information held by our company is requested by the person him/herself, procedures for disclosure will be explained after verifying the customer's identity.
・In cases of harm to the life, body, property, or other interests of a customer or a third person may occur.
・In cases of significant risk of damage in the affairs of our Company
・In case of violation of other laws

8. Revision, Discontinuation of Use, or Deletion of Personal Information

In the event the personal information of a customer kept by the company needs to be revised, such revision shall be promptly carried out based on a result of necessary survey, after verifying the customer's identity. If a customer requests discontinuation or deletion of his or her personal information, such discontinuation or deletion shall be carried out after verifying the customer's identity. Please keep in mind that in such case however, any requested or after-sales services may be no longer be available.

9. Change in Personal Information Protection Policy

Our company shall continue to review and improve handling of personal information of our customers in order to always maintain the best condition.

10. Inquiries

For inquiries concerning a customer's own information, please contact us with the following contact information.

Meisterbio Co., Ltd.

2104-14 Sayama, Kita-ku, Okayama-shi, Okayama, Japan 701-1205

TEL: +81-86-284-9336 FAX: +81-86-284-9335